Consumer · Tech · Healthcare · Commerce · Community Building

We Build Brands,
and Grow Businesses.

BBGB Global is a growth architecture practice for B2B, B2C, and B2B2C companies across consumer and healthcare — led by an operator who has scaled growth at Amazon, Snap, and inside healthcare boardrooms, and now builds the systems that make growth durable.

Who We Are

A partner who adapts to how you work.

Twenty years of growth and brand leadership, applied wherever your business needs it most — not a fixed playbook.

20
Years in growth & brand leadership

BackgroundOmnicom · dentsu · Amazon · Snap · Paytient

Company StagePre-Seed · Growth Stage · Enterprise

Business ModelsB2B · B2C · B2B2C

SectorsConsumer · Technology · Healthcare · Commerce

Works AcrossBrand · Growth · Product · Sales · Data · Technology

EngagementFractional · Project-Based · Embedded

BasedAustin, TX · Working Globally

Capabilities — Nine Disciplines

Nine ways we go to work.

DISCIPLINE 01

Brand Strategy & Positioning

Positioning, messaging architecture, narrative development, audience definition, category creation, brand architecture, naming, visual identity direction, go-to-market messaging, communications strategy.

The meaning work: defining who you are, who you're for, and why customers should care.

DISCIPLINE 02

Websites, SEO & Conversion Architecture

Website audits, website strategy, information architecture, UX and conversion optimization, redesigns and rebuilds, landing page systems, technical SEO, on-page SEO, structured data and schema, analytics implementation.

The storefront work: your website is often the highest-leverage and most overlooked revenue asset in the business.

DISCIPLINE 03

Growth Strategy & Commercial Architecture

Go-to-market strategy, pricing and packaging, revenue model design, channel strategy, customer acquisition strategy, customer journey design, unit economics, forecasting and planning, organizational design, KPI architecture.

The business work: designing how growth happens and how money moves through the system.

DISCIPLINE 04

Acquisition, Media & Demand Generation

Paid media strategy, search and social acquisition, creator and influencer strategy, retail media, lifecycle marketing, CRM strategy, ABM, retention marketing, creative testing, CAC and LTV optimization.

The distribution work: finding audiences, earning attention, and converting demand.

DISCIPLINE 05

Product, Experience & Retention

Product marketing, onboarding strategy, activation design, conversion optimization, subscription strategy, engagement loops, retention strategy, member experience design, behavioral economics, voice of customer.

The experience work: turning acquisition into adoption, retention, and advocacy.

DISCIPLINE 06

AI-Native Growth Systems

Customer data strategy, CDP and martech architecture, identity resolution, event instrumentation, audience segmentation, reverse ETL and activation, personalization, experimentation frameworks, attribution and measurement, AI workflows and automation.

The systems work: building infrastructure that compounds rather than campaigns that expire.

DISCIPLINE 07

Commercial Enablement & Sales Materials

Sales collateral, pitch decks, one-pagers, program packaging, launch kits, provider education materials, patient education materials, battlecards, sales playbooks, onboarding and getting-started guides.

The translation work: turning strategy into materials that customers understand, sales teams use, and businesses can actually sell from.

DISCIPLINE 08

Healthcare & Regulated Growth

Healthcare GTM strategy, HIPAA-aware marketing, B2B2C acquisition models, provider acquisition, patient acquisition, clinical commercialization, benefits and employer marketing, pricing and reimbursement strategy, compliance-aware lifecycle design, and multi-stakeholder growth systems.

The complexity work: growth for businesses where trust, compliance, and multiple stakeholders matter as much as conversion rates.

DISCIPLINE 09

Fractional Leadership & Mentorship

Fractional CMO leadership, interim growth leadership, team design and hiring, vendor selection and management, executive coaching, cross-functional operating cadence, board communication, KPI architecture, product and growth mentorship, and change management.

The leadership work: helping organizations build internal capability rather than external dependency.

Where We Operate

Growth doesn't happen in one function.

Neither do we. Growth problems move across brand, customer experience, marketing, sales, data and technology, and the answer rarely fits neatly inside one discipline. BBGB works across all of them, independently or together.

Bring us the problem, the opportunity, or the workstream. We'll meet you where you need us, connect what needs connecting, and build from there. Start with one capability or bring us across several. The work flexes around what your business needs.

Decisioning

The judgment layer feeding every other discipline below.

  • Customer data strategyThe plan for what data you collect, and why.
  • Identity resolutionOne person, not five conflicting records.
  • Event instrumentationIf it isn't tracked, it didn't happen.
  • Data warehousingOne place all the truth lives.
  • Audience segmentationTalking to the right slice, not everyone.
  • Reverse ETL & activationGetting data out of the warehouse and into the tools that act on it.
  • Attribution & incrementalityWhat actually caused the result, not just what came before it.
  • Predictive modelingBetting on what happens next, with evidence.
  • ForecastingKnowing the number before the quarter ends.
  • Reporting & visualizationTurning data into a decision, not a spreadsheet.

CRM & Lifecycle

Where decisioning becomes a relationship, not just a data point.

  • CRM strategyThe system of record for every relationship you have.
  • Journey orchestrationThe right message, in the right order, automatically.
  • Lifecycle designMeeting people differently at day one than at day one hundred.
  • Lead scoringKnowing who's ready before your sales team calls them.
  • PersonalizationThe message changes because the person did.
  • EmailStill the highest-leverage channel you own outright.
  • SMSImmediate, personal, and impossible to ignore.
  • PushA tap on the shoulder, at exactly the right moment.
  • RetentionGrowth that doesn't leak out the bottom.
  • Account-based marketingTreating your biggest accounts like the market of one they are.

Media & Acquisition

Where that relationship reaches new people, priced against what they're worth.

  • Media strategyWhere the budget goes, and why.
  • Budget allocationPutting money where the return actually is.
  • Channel strategyNot every channel deserves your attention.
  • Creative testingLet the audience tell you what works.
  • Acquisition funnelsThe path from stranger to customer, mapped and measured.
  • Bidding optimizationPaying the right price for the right result.
  • Creator partnershipsBorrowing trust you haven't earned yet.
  • Retail mediaAdvertising where the purchase actually happens.
  • Performance measurementKnowing what's working before the budget runs out.
  • CAC/LTV optimizationMaking sure customers are worth more than it costs to get them.

Brand & Experience

What holds every touchpoint together, before and after the transaction.

  • Brand strategyThe long-term bet on how you're perceived.
  • Positioning & messagingThe sentence that makes people choose you.
  • Product marketingExplaining the thing well enough that it sells itself.
  • Content strategyWhat you say, consistently, everywhere.
  • Public relationsEarning the mention you didn't pay for.
  • Creative directionMaking sure it all looks like it came from one place.
  • Website strategyThe plan behind the site, not just the site.
  • SEO strategyGetting found by people who haven't heard of you yet.
  • Landing pagesThe moment intent either converts or leaves.
  • Conversion optimization (CRO)Fixing the leak before buying more traffic.
  • Customer experienceEvery touchpoint does brand work, whether you planned it or not.

Sales Enablement & Commercialization

Where strategy becomes something a seller can actually use in the room.

  • Commercialization strategyTurning a good product into a sellable one.
  • Sales strategyHow deals actually get won, not just discussed.
  • Revenue operationsThe plumbing that makes sales and marketing agree on the numbers.
  • Sales enablementGiving reps what they need before they ask.
  • GTM planningThe sequence of who hears what, and when.
  • Pricing & packagingThe single highest-leverage lever most companies underuse.
  • Pitch strategyWinning the room, not just presenting to it.
  • Executive presentationsThe deck a board actually remembers.
  • Sales collateralWhat the rep hands over when the meeting's going well.
  • Educational contentSelling by teaching first.
  • Partner enablementMaking sure your partners can sell you as well as you can.

AI & Build

The layer that lets every discipline above move faster than it could alone.

  • AI workflowsAutomating the parts of the job that don't need a human.
  • Agent designSoftware that acts, not just answers.
  • Workflow automationRemoving the busywork between decisions.
  • Internal toolingBuilding the tool instead of waiting for someone else to.
  • Rapid prototypingTesting the idea before committing the budget.
  • Conversational AIA front line that never sleeps.
  • Knowledge systemsInstitutional memory that doesn't leave when someone does.
  • Experimentation velocityShipping and learning faster than the old process ever could.
  • AI-native systemsSoftware that gets smarter the longer you use it.
The Instruments

Modern growth requires modern infrastructure.

We work inside the tools your business already uses and bring in new ones when they make the work better, faster or more measurable. From customer data and CRM to acquisition, AI and automation, technology is part of how we build, not a separate workstream.

Data & Intelligence
SnowflakeBigQueryPostHogGA4LookerTableau
CRM & Customer Data
SalesforceHubSpotHightouchSegment6sense
Lifecycle & Engagement
BrazeKlaviyoMailchimpIterable
Media & Acquisition
MetaGoogle AdsAmazon AdsLinkedInTikTokRedditYouTube
AI, Automation & Build
ClaudeOpenAICursorVercelZapierMakeAirtableNotion
Design & Collaboration
FigmaCanvaSlackAsana
Approach

How the work actually happens.

01

Diagnose

Audit the funnel, the stack, and the story. Find where growth is actually breaking.

02

Architect

Design the strategy, positioning, pricing, and systems to support it.

03

Build

Stand up the dashboards, routing logic, collateral, campaigns, websites, and workflows.

04

Operate

Run the systems alongside your team until the numbers move.

05

Transfer

Leave behind the systems, playbooks, and operating cadence required to continue without us.

Proof of Work

What happens when strategy becomes execution.

Voice Commerce Innovation
Conceived one of Amazon's first branded Alexa voice skills for Spider-Man: Homecoming.
Amazon × Sony Pictures
View the campaign →
Experiential Commerce
Led product development and go-to-market strategy for Prime Early Screening, introducing Amazon's first theatrical customer experience — repeated across multiple Sony Pictures titles.
Amazon × Sony Pictures
See Jumanji: Welcome to the Jungle coverage → See Hotel Transylvania 3 coverage →
$1M → $5M Growth
Drove enterprise account expansion across Amazon and Sony Pictures through strategic media and commercial partnerships.
Sony Pictures
110%+ Attainment
Revenue target attainment across 10 consecutive quarters.
Snap
300%+ Growth
Led commercial distribution of the Health Payment Account through HealthEquity that drove 300%+ year-over-year growth.
Paytient × HealthEquity
12.3% → 40.8% Conversion
Rebuilt the digital conversion engine, increasing account-to-payment conversion more than 3x.
DTC GLP-1 Platform
AI Operating System
Designed and launched AI-powered commercial workflows across marketing, sales, and customer support.
DTC GLP-1 Platform
Community Built
Founded Chief Moms, growing a living archive of motherhood stories into a community of 5K+ social followers, 25+ published contributors, and weekly in-person walks.
Chief Moms
Explore the community →
Global Scale
Led brand strategy, media, and digital transformation across 20+ international markets and more than $200M in marketing investment.
Microsoft · Nokia · Apple · Visa · Levi's
Anne Hatfield with Dwayne Johnson at the Jumanji: Welcome to the Jungle premiere

With Dwayne Johnson at the Jumanji: Welcome to the Jungle premiere — part of the Amazon Prime Early Screening campaign, Amazon's first Prime-exclusive theatrical event.
View the coverage →

The Growth Diagnostic

Not ready to talk yet? Start here.

The same framework we use with clients — a practical tool to find the constraint, customer truth, or opportunity worth solving first. Work through it on your own, bring it into a leadership meeting, or print it and write directly on it.

Includes: 5 guided questions, a scoring matrix, and a one-page Growth Brief you can bring into your next meeting.

No spam. Just the PDF, once.

"Annie's approach is refreshingly candid and always insightful. She is a skilled storyteller, brand strategist, and media planner. Annie succeeds in earning the trust of senior stakeholders within an organization."
— Chad Tulloch, VP of Marketing, US Fertility
"Anne possesses a combination of qualities that will take her far in her career. She is incredibly smart and impossibly confident; no-nonsense yet fun-loving; most importantly, she has a point-of-view. Any company that hires Anne will immediately benefit from her dedication and willingness to take on any challenge — often resulting in success."
— Andrew Lin, Apple
"You've made Paytient better, Anne. It's the highest praise I offer. You really have. And you've expanded our minds and reach — there are tens of thousands of people who will live their lives differently because of what you've built and the legacy you leave here."
— CEO & Founder, Paytient
Anne Hatfield, Founder of BBGB Global
Why Anne
Enterprise OperatorBuilderGrowth Architect Healthcare CommercializationAI-Native Execution

We are not here to do what has already been done.

Leaders don't bring in an outside perspective to repeat what they already know. They bring it in to see what others have missed, find the opportunity that can change the trajectory of the business, and build what comes next.

That's how I work. I listen, ask questions and probe where there are assumptions. I identify what's fixed, what's flexible and where the business has room to move. I have very little ego about where the answer comes from. The customer, the data and what your team has already learned matter more than any playbook.

I bring experience to the table, but I use your quantitative and qualitative signals to find the wedge: the constraint, customer truth or unrealized opportunity standing between where you are and where you could go. Rigor upstream creates speed downstream. Once we understand the business and the problem worth solving, we can move quickly into development, because time to impact matters for all of us.

I've spent 20 years doing exactly that. At Omnicom and dentsu, I partnered with marketers behind some of the world's most successful and influential brands, including Apple, Microsoft and Visa, developing and executing strategies across the US, UK, Europe and APAC. Those years taught me how exceptional companies build brands, make decisions and turn customer understanding into commercial advantage.

At Amazon and Snap, I moved inside two of the world's most influential technology platforms, building enterprise partnerships, new commercial models and global growth strategies. At Paytient and across pre-seed to Series C companies, I moved closer still to the business itself, leading across positioning, product, sales, marketing, technology and revenue.

Today, I bring that experience together at BBGB Global. We go beyond the recommendation and into the work itself: the positioning, pricing, customer journey, sales motion, data, technology and operating systems that turn an opportunity into realized growth.

Welcome to BBGB Global — where we Build Brands, and Grow Businesses.

What Guides Us

We are guided by our values.

01

Rigor Upstream Creates Speed Downstream

We do the hard thinking early. Listen deeply, interrogate assumptions, understand the constraints and find the right problem before we start building.

02

Find the Problem Worth Solving

Not every problem deserves your time, money or attention. We look for the constraint or opportunity that can materially change the trajectory of the business.

03

Customer Truth Beats Internal Opinion

The customer doesn't care about your org chart, legacy decisions or favorite idea. We follow the quantitative and qualitative signals until we understand what they actually need.

04

No Ego About the Answer

The most powerful data point can come from the CEO, a salesperson, a customer interview, a dashboard or the person who just joined yesterday. We connect insights and experience to find an answer.

05

Think Beyond a Function

The customer problem doesn't stop where your job description does. Neither do we.

06

Build What Works, Not What's Pretty

Strategy isn't valuable when it just looks good in a deck. We build for the real world: what customers will use, teams can execute and businesses can measure. Realized growth is the goal.

Contact

Tell us where growth is breaking.

We'll tell you what we'd build first. Reach out directly, or send a note through the form.

Based in Austin, TX — working globally.